Email:     Sales: 01789 868058     Call Anytime

Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

48 Hours! We really are quick!

Please click ‘My Account’ at the top of the page or in your mobile menu. This will prompt you to register with us. This is not compulsory, you can also checkout as a guest. 

Please call us on 01789 868058 or email us at We are very quick at dispatching orders, so we will need to know any changes as soon as possible to prevent any further charges.

At the moment the only way to track your order is by calling us on 01789 868058 or by emailing us at

We do not store any card information and we use a third party merchant called PaymentSense.

Yes, all of our prices displayed include VAT.

At present we only deliver to the UK and Ireland.

If you need to return or exchange an item

Returns and Exchanges

We accept returns within 14 days of delivery of your item. We must stress that the buyer is liable to pay any outbound or return shipping costs. Please contact us to arrange a return.

Our apologies! It is very unusual for us to make this mistake. We will be more than happy to arrange an exchange for the correct item. To arrange this, please send an email to:

If the item is still on the delivery vehicle, please refuse the delivery, as you may become liable for signing for it in good condition. If possible, please send us pictures as soon as possible. If we, or the transport company, are at fault we will of course send out a replacement.

Please send your items to:-
Quicktanks LTD
Southerly Park
Stratford Upon Avon
CV37 9TU

Of course, however, we are quick at dispatching so you may be liable for charges if we have already dispatched your order.

Yes, we currently allow back orders for items that are out of stock. Typically it won’t take longer than 5-10 working days to receive an item that is on back order.

Free UK Delivery

Surcharges may apply

Easy 14 days returns

14 days returns policy

10 Year Warranty

On Bunded, 2 years on single skin

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